Frequently Asked Questions
General
AutoClerk offers hotel property management solutions for Best Western® branded hotels, independent hotels, and other hotel brands. AutoClerk also provides both cloud-based and premise-based hotel PMS services, as well as a wide variety of interfaces to cover all your hotel management needs.
AutoClerk offers integrations to Shift4 Payments, Elavon, and Heartland Payments all supporting EMV chip-reading technology and mobile payments. Additional payment processors can be connected via gateway-only options. Please contact AutoClerk sales team for more details.
AutoClerk offers specialized bundles for all your hotel management needs, including connectivity to your distribution channels, mobile housekeeping and maintenance, and also guest messaging interfaces. Contact the AutoClerk sales team to learn more about which bundles are available for your hotel.
AutoClerk’s standard contract term is one year.
Yes, AutoClerk services are billed on monthly, quarterly, or annual subscriptions.
Our suggested lead-time is six to eight weeks. However, we have been successful in installing much sooner, such as three weeks — and even a single week — if the hotel requires it. Our goal is to meet each client’s timeframe and expectations. Our implementation team will expertly guide you through every step of the process.
To sign up for AutoClerk, please contact us at sales@autoclerk.com or click here.
Best Western® Hotels
No. While all new PMS installations should be AutoClerk, existing hotels can remain on their PMS. Existing hotels are required to switch to AutoClerk only if they are changing their PMS.
Best Western® strongly recommends all its properties in North America switch to AutoClerk to ensure seamless integration with the brand’s Profits Platform, and to create a more consistent guest experience.
The cost of AutoClerk varies based on the number of rooms and features you select. For Best Western® hotels we offer a special simple price. Please contact the sales team at sales@autoclerk.com or visit autoclerkoffer.com to see your Best Western® offer.
The wait time for AutoClerk implementation may vary based on numerous factors. Please contact AutoClerk’s sales team for more information on implementation timelines. Best Western® suggests you act fast to secure your AutoClerk onboarding slot.
AutoClerk can offer a “parking lot” opportunity where we bring you over as an independent using AutoClerk and our independent CRS (called myCRS) or a third-party CRS if needed. At the point of turning on the Best Western® flag, we can migrate your database to the BW environment, so your staff already knows the solution and no data is lost.
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