A fully interfaced, powerful eLetter service managed by our professional hotel marketing staff who strategize with you to maximize results.

• Grow your occupancy, ADR and RevPar through effective guest emails
• Improve guest experiences with personalized emails
• Receive immediate guest satisfaction feedback from guests through automated surveys with results immediately emailed to management
• Target emails by geography, stay dates, room rates or types, guest counts and other key characteristics to deliver the right message

RESERVATION
Information from the reservation is collected automatically and triggers a series of eye-catching emails confirming the reservation and welcoming the guest, enhancing the guest experience.

PRE-ARRIVAL
Personalized emails and coupons are provided at check-in to convey a sense of quality service and provide discounts and comps.

DEPARTURE
A thank you email is sent to the guest and a guest satisfaction survey is offered. Additional marketing emails may be scheduled days, weeks and months after departure.

SURVEY
The short guest satisfaction survey results are immediately emailed to management, and a guest providing a highly positive rating may be invited to review the property in an online review site. Various emails may be triggered based upon the average score, including personal notes from management and coupons.