AutoClerk interfaces directly only with the Repartee or Replay Plus from Active Voice. This includes the voice mail from NEC which is licensed from Active Voice. The active voice interface requires the gibb.ini vendor configuration file.

Innovations and Homisco emulate the Active Voice interface and works with AutoClerk as well.

Communication: Connection is via RS232 serial, usually 9 pin. Uses pins 2,3 &5 on a 9 pin, 2,3 & 7 on a 25 pin. Use a NULL MODEM adapter to flip pins 2(send) & 3(receive). Communication protocols are 8 databits, no parity, and 1 stopbit (8,n,1). Both AutoClerk and Active Voice have configuration files where you can set the baud rate, you just need to make sure they agree. Usually 1200 or 2400.

AutoClerk can provide an interface to other voice mail systems indirectly. Many voice mail systems can piggy back off of the interface to the phone switch. AutoClerk interfaces to many popular phone switches.

Comdial's voice mail is interfaced by interfacing to the phone switch.

Hitachi has a built in voice mail system that comes with its phone switch. Our interface to the phone switch allows the voice mail to be interfaced as well.

Avaya (formerly Lucent) voice mail is interfaced by interfacing to their phone switch.

While Mitel is coming out with its own voice mail, many Mitel phone switches have had CRS Co-Voice installed. AutoClerk's interface to the Mitel Digital phone switch allows CRS Co-Voice to piggy back off the interface to connect to the voice mail system. This method can be used even on an analog system.

Toshiba's voice mail can be interfaced by installing the interface to their phone switch. This requires Toshiba's HMIS PMS package.