AutoClerk provides general support M-F (9am-5pm PST) execpt for holidays. Off hours support is for emergencies only.
| Holiday | Year 2005 | Year 2006 |
|---|---|---|
| New Year's Day | 01/01 Saturday | 01/01 Sunday |
| Martin Luther King | 01/17 Monday | 01/16 Monday |
| President's Day | 02/21 Monday | 02/20 Monday |
| Good Friday | 03/25 Friday | 04/14 Friday |
| Memorial Day | 05/30 Monday | 05/29 Monday |
| Independence Day | 07/04 Monday | 07/04 Tuesday |
| Labor Day | 09/05 Monday | 09/04 Monday |
| Columbus Day | 10/10 Monday | 10/09 Monday |
| Thanksgiving Day | 11/24 Thursday | 11/23 Thursday |
| Christmas Day | 12/25 Sunday | 12/25 Monday |
What is an emergency? Anything that prevents you from doing your job. This may not be a problem with the AutoClerk program. In fact it usually isn't. For example, you might need to make a correction to a guest folio and aren't sure how too. You should call for help. It could be a problem with an interface that will require a technician from another company. You should still use us as the first point of contact for anything AutoClerk related.