What Every Clerk Should Know

To enhance our support to you we at AutoClerk® have come up with a few guide-lines of what a clerk should know how to do on a computer and what information should be available to them to facilitate support calls.

• The name and phone number of the person and company that provides your hardware, network, 3rd party programs (I.e. Word) and operating system support. This should be posted on the screen of station one. You should also have this information for each company that AutoClerk® is interfaced to, i.e. Call Accounting.

• The basics of windows:
  
  • How to properly boot up your computer log into the network and AutoClerk.
  • How to bring up the task bar.
  • How to change windows.
  • How to exit a program.
  • How to do a proper Windows shut down.
  • Where the power button is for the computer.
  • What the different passwords for your system are including case sensitive.

• All information that is covered in the AutoClerk 2 Reservations video. The subject matter covered in this video are basic keystrokes and how to make reservations in AutoClerk® If you do not have one of these videos please call us 925-284-1005 to request one.

• How to startup pcAnywhere, so we can call in and take control of your computer when needed.

• The location of (and access to) your File Server and all AutoClerk stations, modems, and phone lines. Modems should be labeled with the phone number of that line and indicate whether or not they need to dial 9 to get an outside line. You should also have a regular (non-room phone) phone so you can test the phone line, without having to call the phone company.

• What interfaces you have, i.e., Call Accounting (Automatic posting of guest phone calls), Data Capture (Credit Card Posting), Voice Mail...etc.

• What is the AutoClerk support schedule:
  AutoClerk general support hours are from M-F (9am-5pm PST) Except for holidays. Off hours support is for emergencies only.