Replacing AutoClerk Client Software on a Workstation
Who is this document written for?
Our hotel client, System Administrators, Network support companies, hardware
vendors- those persons responsible for the setup, configuration and maintenance
of the hotel’s computer hardware.
When will I need this document?
When the AutoClerk client software needs to be restored on a new workstation.
Whether you are proactively upgrading hardware before it fails, or recovering
from a failure, the AutoClerk software will need to be installed properly
before it will work. This work must be performed by the hotel’s hardware/network
support vendor AND an AutoClerk technician.
How do I ensure the AutoClerk software is properly installed?
PLEASE schedule with us in advance (925-284-1005)! Review the AutoClerk platform
specifications found at www.autoclerk.com/specs . This checklist will need
to be signed by the General Manager and the Network Vendor and faxed to our
office before an AutoClerk technician can install or quality check any system.
What part of the installation can my hardware vendor perform?
By following the hardware specifications checklist mentioned above AND the
items listed here, you will minimize the amount of labor time an AutoClerk
technician will require for installation:
- Verify you have met the AutoClerk platform specifications
found at www.autoclerk.com/specs . (I think you must be getting the picture
now! ;-)
- Workstation has been joined to the network domain.
- Network domain user ‘AutoClerk’ has been made an ‘Administrator’
of the local workstation domain.
- Network domain user ‘otto’ has been made a ‘Power User’
of the local workstation domain.
- PcAnywhere 11.0 or higher has been installed and configured to launch the
network host when windows loads. Set up a caller logon for user ‘AutoClerk’
with password ‘AutoClerk’. An AutoClerk technician will enter
the hotel’s unique password during the QC check.
- The client root directory ‘c:\autoclerk\’ has been copied from
the station being replaced to the same root location on the new station. If
the old hard disk is not accessible, an AutoClerk technician will generate
the directory structure and shortcuts from scratch.
- Printers have been installed with the same names as they were on the old
station.
- If using Okidata dot-matrix printers, you must use the Epson FX-80 driver.
- Approved serial port expander has been moved to the new computer with the
same port assignments (see www.autoclerk.com/specs for approved solutions).
- US Robotics External modem for credit card processing has been installed
on the same com port as it was on the old station.
- Serial cables for any other interfaces have been attached to the same com
port number as they previously were on the old station.
- Internal IOmega zip drive has the same drive letter assignment as it previously
had on the old station.
- Program shortcuts have been moved from the ‘All Users\AutoClerk’
and ‘All Users\Startup’ program group from the old station to
the new station.
- AutoLogon has been enabled as user ‘otto’. (This is optional,
but highly recommended, particularly for front desk stations.)
What part of the installation will AutoClerk perform?
An AutoClerk technician will verify the above items have been addressed during
our final QC check, and may require the vendor to remedy anything outstanding
. If Station #1 (AutoClerk’s backup application server) is being replaced,
we will also install the license file and install a backup copy of the database
engine. AutoClerk is now ready for use and will launch by clicking the shortcut
in the program group (No Desktop icons please!) or by pressing CTRL-ALT-A.
And that’s it?
Almost. The hotel staff should test the station for the following basic operations:
- Credit card authorizations.
- Printing registration slips, folios and reports.
- Zip Backup (e’X’tra, ‘O’ptions, BACZ! )
- Phone calls are posting properly.
- Lable your computer equipment (Station1, Station1 keyboard, etc.)