These days almost everyone is using a computer, and those who are still holding out are at a definite disadvantage. As more and more make the switch, the question becomes,"Which one will I choose to automate my property?" Making sure the company you select matches your business is probably the most important item in choosing a computer system.

The first thing to look at is what size property the program was designed around. You wouldn't want to use a program designed around a 600-room Hilton to run your 75-room Best Western. The operations are too different. Remember, large properties tend to have more departments. Many small properties will have one person wearing many hats. Make sure the program is designed to match your operating style. The key here, "Use the right tool for the right job."

Next, find out if they participate in the same organizations as you do. Have you seen them each year at the tradeshow conventions? Do they attend seminars, making sure they stay up on the latest trends? Do you recognize the people within their company or are they always changing?

Take the time to find out who are the people within the company. Make sure they have experience in the hotel industry. The more experience they have, the better the program, training, and the support will be.

When you have the program demonstrated to you, make sure it is easy to learn. Does the person showing the system understand your business? Look to see what features they have that show this system can be fine-tuned to your operations. The program should have more features than you think you can use; that way you won't out grow it. Ask if there are upgrades. Remember this system should be with you for a long time.

One concern to anyone is, "Will they be around?" Two of the best indications of that is how long they have been in business and how many other systems they have replaced.

Finally, ask your friends what system they are using. Ask if they are happy with the program and the support. Remember most businesses are open Monday through Friday from 9:00 AM to 5:00 PM. This is just a small portion of the time most hotels are open.

Make sure you are comfortable before making the change. After all, it is one of the most significant changes you will make to your operations.