Position Description

Provide training, installation and live support both remotely and onsite for AutoClerk's Property Management System and peripheral software.

Responsibilities

• Train clients to use AutoClerk Software program, whether they be desk clerks or managers
• Place property on line
• Balance ledgers
• Test/Quiz students
• Arrange scenarios for training
• Prep data sets
• Write training letters
• Update training checklists
• Update training documentation

Required

• Basic knowledge of AutoClerk
• Experience training others to use AutoClerk
• Flexibility in training style while still maintaining AutoClerk procedural concepts
• Able to work with a variety of personalities
• Good oral communication skills
• Flexible work schedule
• Ability to travel
• Valid California drivers license
• 5 or more years of hotel experience with emphasis being on the front desk
• Comfortable in training environment, and able to speak in front of groups
• Follow through
• Patience
• Polite +
• Able to identify property needs and how they can get the most use out of AutoClerk
• Ability to work alone
• Compassionate
• Willingness to learn new skills
• Self-Motivated

Preferred

• Good organizational skills
• Extensive knowledge of AutoClerk
• Working knowledge of Windows
• Ability to follow policies and procedures of AutoClerk/training timeline without coming into conflict with client
• Able to identify clients’ training capability and/or staffs’ understanding of program
• Previous training experience using programs other than AutoClerk

Desired

• Ability to know when a situation is beyond their skills
• Good written communication skills
• Knowledge of MS Word
• Managerial experience
• Knowledge of ACT
• Knowledge of MS Excel
• Knowledge of PCAnywhere